Turnaround Time, or Processing Time, refers to the amount of time it takes us to make your customized gift. It does not include the amount of time it takes to reach you once it leaves our facility. If you feel you need your item shipped faster please choose our Express Shipping option.
Personalized orders other than signs, typically ship from our facility in Mt. Pleasant, SC within 3-5 business days. Signs, because of the time consuming design process, take from 7-10 business days to complete. If you need something faster, we suggest adding the RUSH! My Order option to your order. This fee moves your order to the top of our production schedule and reduces Turnaround Time.
During busy seasons or holidays, Turnaround Times can take up to an extra week due to the volume of orders. Orders placed during sales could take an additional day or two, as well.
Please consider our Turnaround Time, in combination with your shipping method, at checkout to better calculate the entire processing time.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 12-24 business hours for the postal service to process the package, as it must be scanned at the location of departure before you are able to follow the shipment.